Home Products Instructions Why Sandlock? Photo Gallery Find a Dealer Become a Dealer Contact Us
SandLock Sandbox

SandLock Sandbox Return Policy for Finished Products

Returned items must be in new condition with their original packaging and may be returned within 30 days from the purchase date. Items purchased for the holiday season may be returned through January 31st.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable. Please also note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase.

All returns require a RMA, Return Merchandize Authorization number, which may be obtained by contacting SandLock Sandbox Customer Service at 1-630-963-9422.

Please be sure to use a secure shipping method to send the item, so that it may be tracked. SandLock Sandbox will not be responsible for items lost during shipping and cannot process your return until the item is received.

Once assembled with sand, a sandbox may not be returned, except when due to defect. Sandbox accessories purchased as part of your  order including umbrellas and additional seat kits in new condition may be returned or exchanged within 30 days from the purchase date.

Items purchased for the holiday season may be returned through January 31st.

Note: SandLock will only allow returns or exchanges on any stock or custom cover(s) that have manufactured defects. All returns must have an RMA number available by contacting SandLock at 1- 630-963-9422.

SandLock Sandbox  charges a 15% Restocking Fee,  plus all shipping costs and drop ship fees for returns or exchanges on individually purchased stock sandbox cover(s).  All custom-made covers cannot be returned.

SandLock Sandbox provides all correct, specific cover measurements and images to be posted on  websites.  Should you need further assistance with cover measurements or details, please contact us by phone at 630-963-9422, or via email at Info@sandlock.com.

SandLock Sandbox Return Policy for Parts

Any replacement parts ordered online or over the phone with a representative are considered final. We do not offer refunds, exchanges, or returns on replacement parts.

Defective Product

We want you to be pleased with your SandLock Sandbox purchase. If you receive a product that is not functioning properly, please call our Customer Service Department at 1-630-963-9422. Customer Service hours are 9:00am CST - 5:00pm CST, Monday to Friday.

Cancellation/Changes to your SandLock.com Order

If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting SandLock Sandbox Customer Service at 1-630-963-9422.

PLEASE NOTE - Order changes can only be made during Customer Service business hours. Customer Service hours are 9:00am CST - 5:00pm CST, Monday to Friday. These changes include cancellation requests, address changes, upgraded shipping or adding items to your order.

 

Instructions Easy-Fit Sandbox Covers! Protect Your Sandbox
Privacy Policy | Return Policy | Limited Warranty | Shipping Info Facebook